Refund policy
1. 30 Days Money Back Guarantee
We offer a 30-day money back guarantee from the date of delivery.
If your product is damaged or not working properly, you can request a refund or replacement.
2. Eligible Returns
You are eligible for a refund or replacement in the following cases:
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Product received in damaged condition
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Product is not working / defective
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Wrong product received
3. Proof Required (Photos & Videos)
To process your claim smoothly:
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You must share clear photos and videos showing the issue.
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For safety reasons, please record a video while opening the package (unboxing video).
Note: Without an unboxing video, refund or replacement may not be approved.
4. Return Process
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Submit your refund or replacement request via theramates32@gmail.com Return the product in its original packaging.
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After verifying the issue, we will proceed with your refund or replacement.
5. Refund Method
Refunds will be issued to your original payment method (e.g., UPI, bank, or card).
Processing time is usually 5–7 working days after approval.
Defective, damaged or wrong items
If your item is defective, damaged, or incorrect, contact us immediately at theramate32@gmail.com with photos or video.
We will provide a replacement, repair, refund or price adjustment as required by law, at no cost to you.
6. Non-Returnable Items
The following items cannot be returned unless they are damaged or defective:
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Personal care products
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Sale or offer items
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Customized or made-to-order products
7. Contact Us
For any refund or return queries, please contact us at:
📧 theramate32@gmail.com